7Sigma regionally handles 24/7/365 ISP technical support, inbound call center services that add value to our clients' service oriented ISP products by providing the highest level customer support with unparalleled courtesy and responsiveness.
...and custom support services.
7Sigma offers reporting, 100% call recording, and seamless escalation as just a few of the options in our level 1 support menu. What's more, we have a great track record for limiting escalations to higher levels of support by using a Midwest based call center operation who's performance is measured by not just the amount of calls they take, but by how many they are able to resolve themselves.
Staff to the right level and let 7Sigma assist and/or augment your current team with first level escalation response. This is a HUGE cost saver for service providers that need burstable support capability. 7Sigma handles direct client needs as well as larger scale, easy to remediate service effecting issues. Our team is highly skilled at dealing with escalations and can work with your team or directly with your clients to remediate those tough to solve issues. In many cases 7Sigma even handles level 2 escalations exclusively for our clients if so requested.
7Sigma has unmatched level 3 support services that are needed, many times only a fraction of the time, to support the toughest challenges inside your network and server environment. Through our advanced techniques leveraging some of the most senior and experienced resources, no challenge is too tough.